Privacy Policy

This privacy policy explains how Jacob Campbell — a Florida real estate sales associate (license 3623732) of The Keyes Company — collects, uses, and protects information in connection with this website. "Jacob Campbell Realtor" is the name of this website only; it is not a separate company. The Keyes Company operates its own websites and maintains its own privacy policy, which governs anything you submit to it. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

I may change this policy from time to time by updating this page, and I will move the "last updated" date above when I do. You should check this page from time to time to ensure that you are happy with any changes.

International Visitors (GDPR / UK)

This website serves a Florida real estate practice. It is aimed at people buying, selling, and investing in Florida property, it prices nothing in euros or pounds, it runs no advertising, retargeting, or profiling technology, and it is not directed at or marketed to individuals in the European Union or the United Kingdom.

This site is published in eleven languages, and I am not going to pretend that counts for nothing. An earlier version of this policy rested part of its reasoning on the site being offered only in English. That stopped being true, so the sentence is gone rather than quietly left standing. Under the targeting test, the language a site is offered in is one of the factors that can indicate an intention to serve people in another country, and eleven languages is a real factor pointing that way.

Here is the honest position. The translations exist because South Florida is a multilingual place and because people who buy Florida property are often not first-language English speakers — not to solicit residents of the EU or UK. I am licensed in Florida only and cannot represent anyone in a transaction anywhere else, so there is no service here for an EU or UK resident to be offered in the first place. I do not knowingly offer goods or services to, or monitor the behaviour of, individuals located in the EU or UK.

But rather than lean on an argument that translations have weakened, I will simply commit to the outcome: if you are in the EU or the UK, I will honour the rights the GDPR and the UK GDPR give you — access, rectification, erasure, restriction, objection and portability — on request, whether or not those regulations are ultimately found to apply to this site. That costs me nothing to promise and it is worth more to you than a jurisdictional argument.

What I am not going to do is ask you to declare your own residency as a substitute for any of this. A self-declaration is not a legal basis for processing anyone's data, and it would be dishonest to present it as one.

If you are in the EU or UK and believe I hold personal data about you, email [email protected]. I will tell you what I hold, correct it, or delete it on request.

TCPA & Registration Terms

If you submit your number through the Keyes Company contact form, any consent to receive autodialed or pre-recorded telemarketing calls or texts is given on that form, through the separate, clearly marked disclosure shown there, and is governed by The Keyes Company's terms. Consent of that kind is never a condition of buying any property or service.

Where you have given consent, calls and texts may come from 561-220-8583 or other numbers used by The Keyes Company or its participating lenders or affiliates, and may use an automatic telephone dialing system or an artificial or pre-recorded voice. You may receive mortgage-related information. Standard message and data rates may apply, and message frequency varies.

How to stop. Reply STOP to any text, reply HELP for help, click unsubscribe at the foot of any email, or email [email protected] to be removed from calls. These rights exist under the federal Telephone Consumer Protection Act and the Florida Telephone Solicitation Act, Section 501.059, Florida Statutes.

Terms & Conditions

By accessing this website, you are agreeing to the terms of use.

Canadian Visitors (CASL)

This website does not collect contact information from Canadian or any other visitors. If you contact me through the Keyes Company contact form or reach out directly, I treat that as your express request to be contacted about the matter you raised, and I stop on request. Every commercial message I send identifies me, gives a working postal address and email address, and carries an unsubscribe mechanism, as Canada's Anti-Spam Legislation requires.

What We Collect

Information you give The Keyes Company

To contact me you are sent to the Keyes Company contact page. That form is hosted and operated by The Keyes Company, and information you enter there is collected and processed by The Keyes Company under its own privacy policy — not by this website. It is then passed to me so I can respond. Through that form you may provide:

• First name and last name
• Email address
• Phone number
• Services of interest (buying, selling, career, mortgage, insurance, rental)
• Any additional information you choose to include in your message

Information this website processes automatically

Analytics. This site uses Cloudflare Web Analytics, which is designed not to identify individual visitors. It records:

• IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)
• General geographic location (country/city level only)

This analytics data is used solely to understand how visitors use the site, improve it, and identify technical problems. Cloudflare Web Analytics does not set tracking cookies, and the data is held by Cloudflare under its privacy policy.

Server logs. The web server records ordinary request logs — IP address, date and time, the URL requested, response status, browser user-agent, and referring URL. These are used for security, troubleshooting, and abuse investigation, and are kept for a short period (see How long information is kept below).

Rate limiting and bot filtering. To keep the site available, requests to its public endpoints are counted per IP address over a rolling window, and automated traffic is screened. This means your IP address is held briefly in a counter. It is used only to enforce those limits and is not used to build a profile of you or combined with anything else.

Cloudflare security and performance. Traffic to this site passes through Cloudflare, which acts as a content delivery network and security layer. Cloudflare may set a strictly necessary bot-management cookie (__cf_bm, typically expiring in about 30 minutes) and may process your IP address to distinguish humans from automated traffic. This is not used for advertising.

Public AI-agent endpoints. This site publishes a natural-language query endpoint (/ask.php), a Model Context Protocol server (/mcp-server.php), and related machine-readable files so AI assistants and search agents can answer questions about my services without crawling every page. They accept a text query and return information already published on this site.

The site does not store what you ask them. Neither endpoint writes your query to a database, a log of its own, or a file. They are read-only: they search content that is already public and return an answer. The only record of the request is the ordinary web-server request log described above, which records the URL requested rather than the content of a query sent in the request body, and which is kept for the short period described below. Both endpoints are covered by the same rate limiting and bot filtering as the rest of the site.

Do not send personal, financial, or confidential information to those endpoints. They are public interfaces, not secure channels, and they are not a way to reach me — use the contact page or phone instead. If you reach this site through a third-party AI assistant, that assistant is handling your conversation under its privacy policy, not mine, and I have no access to it.

What We Do With the Information

The information you provide through the contact form is used to:

• Respond to your inquiries and provide the information you requested
• Connect you with the appropriate agent or service
• Assist with your real estate needs (buying, selling, investing, etc.)
• Improve our services and customer experience

How Long Information Is Kept

I keep information only as long as there is a reason to, and no longer:

• Server request logs — typically 30 days, then overwritten or deleted.
• Rate-limiting counters — minutes. They expire with the rolling window that created them (currently 10 minutes) and are not archived.
• Cloudflare analytics — retained by Cloudflare under its own schedule. The data is aggregated and does not identify you.
• Cloudflare bot-management cookie — roughly 30 minutes, in your browser.
• Enquiries you send me — kept while I am helping you, and afterwards for as long as Florida real estate record-keeping obligations require. Under Rule 61J2-14.012, F.A.C., brokerage transaction records are retained for at least five years, and longer where litigation is pending or threatened.

Where a retention period has passed and no legal obligation requires me to keep something, it is deleted. You may ask me to delete an enquiry sooner and I will, unless a record-keeping rule prevents it — in which case I will tell you which one.

If Something Goes Wrong

If personal information is exposed in a security breach, Florida's Information Protection Act, Section 501.171, Florida Statutes, requires notice to affected individuals, generally within 30 days. I will follow it. If the breach involves data held by The Keyes Company or another service provider, that organisation carries the notification duty; I will support it and tell you what I know.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies and Analytics

Cloudflare Analytics

We use Cloudflare Analytics to understand how visitors interact with our website. Cloudflare Analytics is privacy-first and does not use cookies or collect personal identifiers. Instead, it uses anonymized data to provide insights into website traffic and user behavior without compromising visitor privacy.

For more information about Cloudflare's privacy practices, please visit Cloudflare's Privacy Policy.

Cookies

This site sets no advertising, retargeting, or cross-site tracking cookies, and it does not run a cookie consent banner because it does not use the kind of cookies that require one. The only cookie you are likely to receive is:

• __cf_bm (strictly necessary) — set by Cloudflare to tell human visitors from bots. Typically expires within about 30 minutes. Not used for advertising or cross-site tracking.

Cloudflare Web Analytics does not rely on cookies. Most browsers accept cookies automatically, and you can set yours to refuse them; refusing the Cloudflare cookie may affect the site's ability to serve you reliably. If cookie use here changes, this section will be updated before the change takes effect.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

If you wish to opt out of contact you can click on the unsubscribe link on the bottom of any email correspondence. If you wish to opt out of phone calls please email [email protected].

California Privacy Rights (CCPA / CPRA)

We adopt this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this section.

Collection of Personal Information

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). However, personal information does not include publicly available information from government records or deidentified or aggregated consumer information.

In particular, within the last twelve months we have collected the following categories of personal information:

• Identifiers — name, email address, phone number, IP address (anonymized in analytics)
• Personal information categories listed in the California Customer Records statute
• Internet or other similar network activity — pages visited, time spent (via Cloudflare Analytics)

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information
• To provide support, personalize and develop our website, products and services
• To process your requests and transactions
• To provide you with support and to respond to inquiries
• For testing, research, analysis and product development
• To respond to law enforcement requests and as required by applicable law

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve months, we have disclosed the following categories of personal information for a business purpose:

• Identifiers (name, email, phone)
• California Customer records personal information

Sale of Personal Information

Your Rights and Choices (CCPA / CPRA)

If you are a California resident, you have the following rights:

• Right to access — You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve months.
• Right to deletion — You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to correct — You have the right to request that inaccurate personal information about you be corrected.
• Right to limit use of sensitive personal information — I do not collect or use sensitive personal information as the CPRA defines it, so there is nothing to limit.
• Right to opt out of sale or sharing — I do not sell your personal information, and I do not share it for cross-context behavioural advertising. No "Do Not Sell or Share My Personal Information" link is required.
• Right to non-discrimination — We will not discriminate against you for exercising any of your rights under the CCPA.

Exercising Access, Data Portability and Deletion Rights

To exercise the access, data portability and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 855-271-6844
• Emailing us at [email protected]

You may also use an authorised agent to make a request on your behalf. If you do, I will ask for written permission signed by you and will verify your identity directly before acting. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Response Timing and Format

We use our best efforts to respond to verifiable consumer requests within forty-five days of its receipt. If we require more time, up to ninety days, we will inform you of the reason and the extension period in writing. We will deliver our written response by mail or electronically, at your option.

Who We Share Your Data With

Children's Privacy (COPPA)

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.

Third-Party Services

We use the following third-party services that may collect or process data:

• Cloudflare — for analytics, security, and performance optimization
• The Keyes Company — for contact form processing and real estate services
• Delta Media Group — for MLS and listing data integration

Companies Named on This Site

This site names insurance agencies, trades and other service companies I can introduce clients to, and publishes pages about them. Those pages collect nothing. They are informational: they state who the company is, where it is based and what licence it holds, and they give you its own phone number and website.

If you contact one of those companies, you are dealing with that company directly, under its own privacy policy and its own terms. I do not receive, see or hold whatever you give them — not your quote, not your application, not your documents — and I am not notified that you contacted them. Equally, I do not pass your information to any of them; there is no lead hand-off, no shared form and no tracking pixel connecting this site to theirs. If you want an introduction, you have to ask me for one.

Whether a given company is independently owned or affiliated with The Keyes Company by ownership is stated on its page and in the Terms of Service. That distinction affects the disclosures you are entitled to, not what this site does with your data, which in both cases is nothing.

Client Reviews

Reviews displayed on this site were written by clients on a named third-party platform, which is identified wherever they appear so you can read them at the source. This site does not collect reviews, does not host a review form, and does not ask you for one while you are here. It republishes what is already public on that platform, with the reviewer shown as they chose to identify themselves there.

If you are a client and you would like a review of yours removed from this site, contact me and I will take it down. That removes it from this site only — the copy on the original platform is yours to manage there.

Fair Housing & Equal Opportunity

Jacob Campbell Realtor and The Keyes Company are committed to compliance with all federal, state, and local fair housing laws. We provide equal professional service without regard to race, color, religion, sex, national origin, familial status, disability, or any other protected class under applicable law.

Contact Us

If you have any questions about this privacy policy, or if you wish to exercise any of your privacy rights, please contact us:

Disclaimer: Jacob Campbell is not an attorney, CPA, lender, or insurance agent; nothing here is legal, tax, financial, or insurance advice. Information believed accurate but not guaranteed. Equal Housing Opportunity. All properties subject to prior sale, change or withdrawal.